Supervision in the Hospitality Industry - AHLEI Practice Test 2026 - Free Hospitality Supervision Practice Questions and Study Guide

The scenario described involves two conflicting parties meeting with a third party who assesses the situation and offers advice on resolving the dispute. This process is known as mediation. Mediation typically involves an impartial mediator who facilitates dialogue, encourages understanding between the parties, and assists them in finding a mutually acceptable solution. The mediator does not make decisions for the parties but rather guides them toward a resolution that all involved can agree upon.

In contrast, consultation generally refers to seeking advice or information without the structured process of mediation. Arbitration, on the other hand, involves a third party making a binding decision on the dispute, which differs significantly from the advisory role of the mediator. Dictation implies the act of commanding or controlling outcomes, which does not align with the collaborative and constructive nature of mediation. Thus, mediation stands out as the correct term to describe the situation where a third party offers advice for conflict resolution.