Supervision in the Hospitality Industry- AHLEI Practice Test

Aaron, the kitchen supervisor, demands resolutions that meet his own needs. His conflict management style is best categorized as:

1. Accommodation

2. Competitive

3. Compromise

4. Avoidance

The correct answer is: Competitive

The conflict management style that best describes Aaron's approach is characterized by a competitive stance. This style is often marked by a desire to assert one's own needs and viewpoints, frequently disregarding the interests of others involved in the conflict. It reflects a mindset focused on winning or achieving one's objectives without accommodating the perspectives or needs of others. In a competitive conflict management style, individuals seek to dominate the situation and may employ assertiveness to achieve their goals, often leading to a win-lose outcome. This behavior can foster tension and resentment if not balanced with collaboration or cooperation. In contrast, accommodation involves prioritizing the other party's needs over one’s own, compromise seeks a middle ground where both parties can make concessions, and avoidance entails sidestepping the conflict altogether. Therefore, Aaron's insistence on resolutions that cater to his personal needs aligns clearly with a competitive approach.