Supervision in the Hospitality Industry- AHLEI Practice Test

At what point should a supervisor follow up on a coaching session's effectiveness?

1. When the employee is always present and on time

2. In the next quarterly review

3. Immediately after the session

4. At the next scheduled performance review

The correct answer is: When the employee is always present and on time

The most appropriate point for a supervisor to follow up on a coaching session's effectiveness is immediately after the session. This timing allows the supervisor to assess the employee's understanding of the concepts discussed and to clarify any points that may not have been fully grasped during the coaching session. It also provides an opportunity to address any immediate questions or concerns the employee might have about the techniques or advice provided. Following up right away can reinforce the importance of the coaching and help to ensure that the employee feels supported in applying what they have learned. This strategy can also foster an ongoing dialogue between the supervisor and the employee, which can lead to improved performance and stronger working relationships over time. While other options reflect moments in time when follow-up could occur, they do not provide the immediacy that is often crucial in reinforcing learning and encouraging behavior change right after the coaching session.