Supervision in the Hospitality Industry- AHLEI Practice Test

During conflict resolution meetings, what can a supervisor do to ensure all voices are heard?

1. Invite only senior staff members to the discussion

2. Set clear guidelines for respectful speaking

3. Provide snacks to make everyone comfortable

4. Conduct the meeting in private, away from the team

The correct answer is: Set clear guidelines for respectful speaking

Setting clear guidelines for respectful speaking is essential during conflict resolution meetings to ensure all voices are heard. By establishing rules about how participants should communicate, a supervisor creates an environment where individuals feel valued and encouraged to share their perspectives. This approach fosters open dialogue and ensures that participants listen to one another without interruptions or disrespectful behavior. This practice also helps mitigate the potential for escalation and maintains a focus on problem-solving rather than personal grievances. When everyone knows the expectations for respectful communication, they are more likely to engage in meaningful discussions and feel safe in expressing their views. The other options do not effectively promote inclusivity. Inviting only senior staff members limits participation, undermining the objective of gathering diverse perspectives. Providing snacks may enhance comfort but does not address the core issue of communication dynamics and may distract from the discussion. Conducting the meeting in private could discourage participation from the team and may result in feelings of exclusion, as important voices may not be represented.