Supervision in the Hospitality Industry- AHLEI Practice Test

What scheduling method helps ensure maximum employee presence during peak business hours?

1. Compressed work schedules

2. Expanded work schedules

3. Rotated work schedules

4. Staggered work schedule

The correct answer is: Staggered work schedule

A staggered work schedule is effective in ensuring maximum employee presence during peak business hours because it involves arranging employee shifts at different times rather than having everyone start and finish simultaneously. This method allows management to align the workforce with the busiest periods, thereby enhancing service delivery during times of high customer demand. By staggering shifts, organizations can cover all necessary time slots more efficiently, ensuring that enough staff is available to meet customer needs. This approach can also help prevent overstaffing during slower times, allowing for better resource allocation. In contrast, compressed work schedules may lead to fewer days worked but longer hours on those days, which could result in fewer employees available during peak times. Expanded work schedules generally involve lengthening shifts, which may not effectively address the need for coverage at busy times. Rotated work schedules switch employees from one shift to another, which can create inconsistencies and may not consistently cover peak periods effectively.