Supervision in the Hospitality Industry- AHLEI Practice Test

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Study for the Supervision in the Hospitality Industry Test. Practice with multiple choice questions and hints. Prepare for your exam confidently!

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

Practice this question and more.

When receiving criticism from a boss, which of the following actions should a supervisor avoid?

Hear the boss out without interrupting
Change the subject when the mood gets too serious
Ask questions to clarify issues raised by the boss
Paraphrase some of your boss's main points

The correct answer is: Change the subject when the mood gets too serious

Changing the subject when the mood gets too serious is an action that a supervisor should avoid because it undermines the seriousness of the feedback being given. When a boss is providing criticism, it is typically intended to address important issues that can impact performance and the overall work environment. By diverting the conversation away from these points, a supervisor may appear dismissive or uninterested in crucial feedback. This can lead to misunderstandings and prevent necessary improvements from being made. In contrast, hearing the boss out without interrupting, asking questions to clarify issues, and paraphrasing the boss's main points are all constructive behaviors. They demonstrate active listening and a willingness to engage with the feedback. Such approaches can help foster a positive dialogue and show that the supervisor values the input, which is essential for personal and team development in a hospitality setting.