Supervision in the Hospitality Industry- AHLEI Practice Test

Which of the following is considered a "line department"?

1. A. Human resources department

2. B. Accounting department

3. C. Engineering department

4. D. Food and beverage department

The correct answer is: C. Engineering department

The food and beverage department is considered a line department because it directly contributes to the core operations of a hospitality establishment, such as a hotel or restaurant. Line departments are responsible for producing the goods and services that generate revenue for the business, and they interact directly with customers. In the case of the food and beverage department, its activities include preparing and serving food and beverages to guests, which is fundamental to the hospitality experience. This department plays a significant role in guest satisfaction and revenue generation, making it essential to the primary functions of the hospitality operation. While the engineering department does support overall operations and safety, it is typically classified as a staff department, focusing more on maintenance and infrastructure rather than direct revenue generation. Similarly, both human resources and accounting are staff departments that provide essential support services, focusing on employee management and financial reporting rather than engaging directly with guests in service delivery.