Supervision in the Hospitality Industry- AHLEI Practice Test

Which of the following is not part of a supervisor's role in general property orientation?

1. Supporting the property's mission and vision

2. Linking orientation to the job

3. Outlining the responsibilities in the job description

4. Helping employees identify internal and external customers

The correct answer is: Outlining the responsibilities in the job description

The correct answer provides insight into the broader scope of a supervisor's responsibilities during property orientation. A supervisor's role in general property orientation primarily centers around introducing employees to the organizational culture and values, including supporting the property's mission and vision, linking orientation to specific job functions, and helping employees identify both internal and external customers. While outlining responsibilities in the job description is essential for clarity in job expectations and performance metrics, it is more specific to individual roles rather than the general property orientation process. General property orientation focuses on integrating new employees into the larger organizational framework rather than detailing specific job functions. This approach emphasizes the overall environment and cultural context in which the employees will work, thus ensuring that they align with the property’s goals and customer service philosophy from the outset. So, while job descriptions are important, they do not encapsulate the core objectives of a general property orientation, making this the correct answer in this context.