Supervision in the Hospitality Industry- AHLEI Practice Test

Which of the following statements about managing conflict is true?

1. One of the primary duties of a supervisor is to manage day-to-day situations so that conflict never arises

2. Conflict should be avoided because it disrupts the organization

3. Conflict within an organization is inevitable

4. Conflict prevents individuals from achieving their best performance

The correct answer is: Conflict within an organization is inevitable

The statement that conflict within an organization is inevitable is accurate because conflict naturally arises in any workplace environment due to differing opinions, needs, and interests among individuals. Various factors, such as diverse backgrounds, communication styles, and work pressures, contribute to this reality. Understanding that conflict is a normal part of organizational dynamics enables supervisors to approach it with a mindset focused on resolution and constructive outcomes rather than avoidance. Managing conflict effectively can lead to positive changes, such as enhanced collaboration, innovation, and problem-solving. By recognizing that conflict is part of human interaction, supervisors can develop skills to address and mediate disputes, ultimately fostering a healthier work environment rather than suppressing potential issues before they arise, which can lead to resentment and further conflict later on.