Supervision in the Hospitality Industry- AHLEI Practice Test

Which of the following statements should be considered an opinion?

1. "The fact is that your attitude has been less than desirable during the last month"

2. "You have missed six days during the past two months"

3. "Jim was very specific in his complaint. He said you cursed him yesterday when he bumped you in the hallway"

4. None of the above

The correct answer is: "The fact is that your attitude has been less than desirable during the last month"

The statement about the undesirable attitude qualifies as an opinion because it involves a subjective judgment rather than an objective fact. While it presents the speaker's perspective on the individual's attitude, the characterization of the attitude as "less than desirable" is inherently subjective and varies based on personal standards and experiences. In contrast, the other choices represent factual statements or observations. The second choice offers a quantifiable and verifiable fact regarding the number of missed days, which can be easily confirmed through records. The third choice provides a specific account of an event, detailing what was said and when, which constitutes an objective report of someone's stated complaint. Therefore, the focus on personal judgment in the first statement clearly aligns it with an opinion.