Supervision in the Hospitality Industry- AHLEI Practice Test

What internal recruiting strategy is exemplified by a bellperson also working as a front desk agent?

1. Cross-training

2. Succession planning

3. Pay for performance

4. Job sharing

The correct answer is: Cross-training

The internal recruiting strategy illustrated by a bellperson also serving as a front desk agent is cross-training. This approach involves training employees to perform multiple roles within the organization, enhancing their skill sets and enabling greater flexibility in job assignments. Cross-training is beneficial in a hospitality environment where demands can fluctuate, allowing team members to support one another and fill in when needed, thus improving efficiency and service quality. In the context of this scenario, the bellperson taking on front desk responsibilities signifies an investment in employee versatility, which can lead to a more resilient and adaptable workforce. This strategy not only benefits the employee by broadening their experience and potential career development but also helps the organization by ensuring that staffing levels and service standards are maintained even during peak times or staff shortages.